Baggage Factory ships orders to any UK Business or Residential address in the UK FREE Of Delivery Charges

Allow between 3-5 days from the date of your purchase for your order to be delivered. If your order is urgent or you require a weekend delivery this can be arranged subject to stock availability and order demand. Please contact our customer services on 0208 591 2111 if you have urgent or special delivery needs.

Baggage Factory on-line only supplies to UK purchasers and UK postal addresses. We no not supply internationally. You can purchase overseas via our telephone ordering system for items listed on-line. With telephone orders we will supply you with a quotation which will include delivery charges and expected delivery dates. Please e-mail us at info@baggagefactory.co.uk in the first instance with details of the product, delivery destination and required delivery date and we will progress your enquiry promptly.

Delivery Charges (Per Order)

UK Standard: FREE on all orders
Special delivery: Via special arrangement and fee to be agreed with Baggage Factory Customer Services.

How Your Order is Delivered

Your items are quality checked to ensure your order leaves us in perfect condition. Your order will be sent either by Royal Mail Special Delivery or other suitable courier service. When the delivery agent arrives you will be required to provide a signature as proof of goods receipt.Acknowledgement of receipt is important since it allows us to track the safe arrival of your order and monitor any delays or other delivery problems.

Checks You Should Do When Your Goods Arrive:

Look for obvious signs of damage to the outer packing of your parcel and inform us by e-mail as soon as you can if you suspect your parcel has been tampered with or suffered significant damage in transit.
Ensure that you advise the delivery agent about any damage you notice and that this is recorded at the time you sign for the goods receipt.
Open the parcel as soon as you can to ensure your order is as expected and in perfect condition. Check that you have been supplied with the manufacturers original label and warranty. Also make sure that you have a delivery note and returns form  associated with your order.Keep the original packing if you can since this will prove useful if you need to return your order to us for any reason.

Delivery Times

Your order will arrive during normal work day hours unless you have made prior arrangements for special delivery times. This maybe anytime between 9.0 am and 5.30 pm Monday to Friday.
To assist you with tracking and managing your delivery time and date we will e-mail you the tracking details for your parcel so that you can check the progress of your order on-line with the tracking agent and advise them of particular delivery requirements.

Delivery Address

The Baggage Factory Ltd normally sends to the billing addresses but if you wish the delivery address to be different please ensure that you complete the alternative delivery address part of the order confirmation form you will fill out at the point of checking out on the the web-site. Alternatively,please email it to sales@baggagefactory.co.uk as soon as you make the purchase explaining any special requirements – please ensure you include your order number and a contact telephone number when you e-mail us.

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