Return Policy Baggage Factory
We aim to ensure that all our customers are 100% satisfied with both our products and our service.
Should you wish to return anything to us, we will be more than happy to refund or exchange any product provided it is in a fully resalable condition. Please note this applies to full price items only and does not apply to sale items. Sale items bought on the web or in one of our retail outlets cannot be refunded.
Full price items should be returned within 30 days and with all the original brand packaging, tags, labels and accessories.
Your return needs to be in the same condition delivered in, if the tags, labels and any accessories have been removed then we will not be able to accept your return.